At CarbonOne Safe, we strive to ensure you are completely satisfied with your purchase. Please review our policy below regarding returns, refunds, exchanges, and cancellations.
1. Order Cancellations
We process orders rapidly to ensure fast delivery times.
- Eligible Orders: Cancellations are accepted only for full-priced items within 60 minutes of placing your order.
- How to Cancel: Email us immediately at [email protected]. Because our fulfillment system moves quickly, requests sent after 60 minutes cannot be cancelled.
2. Return Policy
Our policy lasts 60 days from the date you receive your product. If 60 days have passed, we unfortunately cannot offer a refund or exchange.
Eligibility Criteria
To qualify for a return:
- Defective or Damaged Items: Products with proven functional defects or damage are eligible for a refund or replacement.
- Original Packaging: The item must be returned in its original, undamaged packaging.
- Proof of Purchase: You must provide a receipt or order confirmation.
- Change of Mind: We generally do not offer refunds for change-of-mind purchases. Special consideration may be granted in exceptional circumstances at our discretion, provided valid proof of purchase is submitted.
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Intimate or sanitary goods, along with select health/personal care items
- Perishable goods (e.g., food, flowers, magazines)
- Hazardous materials or flammable liquids/gases
3. How to Process a Return or Exchange
- Initiate Request: Email us at [email protected] with your proof of purchase and relevant photos/videos demonstrating any functional defect or damage.
- Inspection: Once we receive and inspect your returned item, we will email you to confirm receipt and notify you whether your return or exchange has been approved.
- Refund Confirmation: Upon approval, your refund will be processed, and a credit will automatically be applied to your original payment method.
4. Shipping Guidelines
- Return Shipping Costs: You are responsible for paying your own shipping costs to return an item. All shipping costs are non-refundable. If a refund is issued, original shipping fees will be excluded.
- Tracking & Insurance: If you are shipping an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
- Delivery Times: Delivery times for exchange items may vary depending on your location.
5. Late or Missing Refunds
If you haven’t received your approved refund yet, please follow these steps before contacting support:
- Re-check your bank account balance.
- Contact your credit card company (it may take several business days for the post to clear officially).
- Contact your bank directly, as processing times vary by institution.
If you have completed all these steps and still have not received your refund, please reach out to us at [email protected].