At CarbonOne Safe, we offer FREE standard shipping on all orders. Every shipment includes tracking so you can follow your package step-by-step.
Once your order dispatches, we’ll email you a tracking link and number. Please allow up to 48 hours for the carrier to update the tracking status.
- Track your order: Click here to check your shipment status.
- Questions? Contact our support team anytime at [email protected].
Frequently Asked Questions
Can I track my order?
Yes! Once your order has been dispatched, you will receive a confirmation email containing your tracking link and tracking number.
Will I have to pay import taxes and duties?
Depending on your delivery address, your order may be subject to local import duties and taxes once it reaches its destination country. These charges are the responsibility of the customer. Please check with your local customs office for specific details.
What if my item arrives damaged or is lost in transit?
Every item is thoroughly inspected before leaving our warehouse. While CarbonOne Safe is not liable for carrier damage, lost items, stolen packages, or customer address entry errors, we are always here to help. If an issue arises, please file a claim directly with the carrier and reach out to us at [email protected] so we can assist you through the process.